Terms of service

Quotes and site assessments

Quotes are free. For most work we assess the site first, then send a written quote describing the scope, schedule and price. A quote is an offer, not a contract; work begins only when you accept it in writing (including by WhatsApp or email).

Scope of work

We do what the accepted quote describes. Work outside the agreed scope is quoted separately before it is done. If we find a hidden problem on site - for example damaged wiring behind a wall - we stop, tell you, and agree how to proceed.

Cancellations and rescheduling

You may cancel or reschedule a booked visit at no charge by telling us at least 24 hours before the agreed time. Cancellations with less notice may be charged a call-out fee to be stated on your quote.

Your premises

You confirm you have authority to let us work on the premises. We ask that work areas are accessible and that pets and alarms are managed on the day. Our teams do not photograph or record inside your premises.

Our promises and limits

We handle your property with diligence and declare anything misplaced or damaged. Liability for any loss is limited to the value of the service quoted, except where the law says otherwise. We are not liable for delays caused by events outside our control.

Payment

Payment terms are stated on each quote. We do not publish payment account numbers on this site; we will share them on your quote or invoice.

Contact

Questions about these terms: info@enosgade.co.ke or +254 748 104 531.